Shipping policy

Shipping Policy

Free shipping on all orders.

Processing time

Orders are processed within 1–3 business days after they are placed. Orders are not processed or shipped on weekends or holidays.

Delivery time

Orders usually arrive within 7–12 business days in the United States after they ship.

Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package.

Lost or delayed packages

If your package hasn't arrived within the expected time, or tracking shows it as delivered but you don't have it, email us at hugseat@outlook.com with your order number and we'll help.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address only if the order hasn't shipped yet.